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Website Terms of Use

Privacy Policy

Cookie Policy

Website Terms of Use

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website, or our blog site, ( “our site” ) . Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

1. Information about us

https://www.pritchettslaw.com/ is a website operated by Pritchetts Law LLP. Any reference in these terms to the “firm” , “we” or “us” means Pritchetts Law LLP. Stephanie Pritchett and Ben Wootton are solicitors registered in the United Kingdom and are members of Pritchetts Law LLP. Pritchetts Law LLP is regulated by the Solicitors Regulation Authority (SRA ID No. 647155). Its offices are located at Hillside, 35 Westbury Hill, Bristol, BS9 3AG. It may be contacted here or at +44 (0)117 307 0266 .

2. Accessing our site

Our site is made available free of charge.

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

When using our site, you must comply with the acceptable use standards set out below.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your Internet connection are aware of these terms, and that they comply with them.

3. Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify in any way the paper or digital copies of any materials you have printed or downloaded, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

4. Reliance on information posted

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

5. Regular changes to our site

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

6. Our liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

All conditions, warranties and other terms that might otherwise be implied by statute, common law or the law of equity.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use or results of the use of our site, any websites linked to it and any materials posted on it, including loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability that cannot be excluded or limited under applicable law.

7. Information about you and your visits to our site

We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

8. Transactions concluded through our site

Contracts for the supply of services or information formed through our site or as a result of visits made by you are governed by our terms of engagement and our standard terms and conditions of business that will be provided to you upon instructing us.

If you are a client and we have made a contract with you by electronic means, you may be entitled to use the European Commission Online Dispute Resolution service to assist with any contractual dispute you may have with us. This service can be found at http://ec.europa.eu/odr. Our email address is info@pritchettslaw.com .

9. Uploading material to our site

Whenever you make use of a feature that allows you to upload material to our site, you must comply with the content standards set out in the acceptable use standards below. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.

Any material that you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.

We have the right to remove any material or posting that you make on our site if, in our opinion, such material does not comply with the content standards set out in the acceptable use standards below.

10. Viruses, hacking and other offences

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programs and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

11. Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in the acceptable use standards below.

If you wish to make any use of material on our site other than that set out above, please contact us .

12. Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

13. Acceptable use standards

You may use our site only for lawful purposes. You may not use our site:

In any way that breaches any applicable local, national or international law or regulation.
In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
For the purpose of harming or attempting to harm minors in any way.
To send, knowingly receive, upload, download, use or reuse any material that is inaccurate, unlawful, defamatory of any person, obscene, offensive, hateful or inflammatory.

We will determine, at our discretion, whether there has been a breach of these acceptable use standards through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with these acceptable use standards constitutes a material breach of these terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

Immediate, temporary or permanent withdrawal of your right to use our site.
Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
Issue of a warning to you.
Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
Further legal action against you.
Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of these acceptable use standards. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

14. Jurisdiction and applicable law

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

15. Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes that we make, because they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

16. Your concerns

If you have any concerns about these terms of use or about material that appears on our site, please contact us .

Thanks for visiting our site!

Privacy Policy

This policy is addressed to individuals who are clients of Pritchetts Law LLP (“we” , “our” or “us”) in their own right, or representatives of a client (including prospective clients); visitors to our website or social media accounts; and other individuals who may deal with us, including suppliers and individuals related to a matter we are working on. We collectively refer to these categories of individuals as “you”.

If you are applying for a job, or you are a staff member of the firm, a different policy will apply, which will be provided to you.

This policy describes how we process your personal data when you communicate with us, deal with us, receive our services, visit our website https://www.pritchettslaw.com/ (“our site”), interact with us via our social media accounts, complete a survey or make a complaint.

We have set out our privacy policy in full below for those of you who like a good read. If you know what information you are looking for, you can click on the following links to take you to the relevant section.

1. Who we are and how to contact us

We are Pritchetts Law LLP. Our registered office is Hillside, 35 Westbury Hill, Bristol, BS9 3AG. If you have any questions about this policy, or how we process your personal data, email our Compliance Officer for Legal Practice at info@pritchettslaw.com or call +44 (0) 117 307 0266.

If you have a complaint, we ask you to get in touch with us as soon as you can. You can, of course, make a complaint at any time to the Information Commissioner’s Office (“ICO”), the UK supervisory authority for data protection issues, at https://ico.org.uk/make-a-complaint.

In this policy, we refer to our clients’ transactions, disputes and other situations requiring legal advice as “matters”. “SRA” refers to the Solicitors Regulation Authority.

2. Who is responsible for your personal data

For the purposes of the UK data protection legislation, we process your personal data as a controller.

It is important that the personal data we hold is accurate and current. Please inform us if your personal data changes during your relationship with us.

3. Changes to this policy

This policy was last updated on 13 November 2023. You can obtain previous versions by contacting us.

Any changes that we make to this policy in the future will be posted on this page and, where appropriate, notified to you by email.

4. Third-party links

Our site, and information that we may post on our site or via our social media accounts, may include links to third-party websites, plug-ins and applications for your convenience and information. If you use these links, you will leave our site or our accounts. When you access a site or social media account that is owned by a third party, we do not control the content and are not responsible, or liable, for how they process your personal data. For example, they may send their own cookies to users, collect data or solicit personal data from you. We encourage you to read the privacy policy of every website, app and social media account that you use or visit.

5. Where we get your personal data from and how we use it

Your name, address and other contact details

We get these from you, or your organisation, or persons associated with you and your affairs. We use these for:

Providing our legal and consultancy services.
– If you are our client, communicating with you in connection with your matters, this being necessary to take steps at your request prior to entering into a contract, and the performance of our contract with you.
– If you are a representative of our client, or are an individual connected to any matter on which we are advising, we use this information for communicating with you and your colleagues in connection with your organisation’s matters, which we have a legitimate interest in when entering into a contract, and performing our contract with your organisation.
Providing our training services.
– If you are an individual involved in booking or paying for our training services for yourself or others on our public training courses, we will collect information about you and those delegates to communicate with you and those delegates in connection with the training services. We have a legitimate interest in discussing potential courses with those asking us for information about them, and then a contractual legal basis after those courses have been booked.
Credit checks. Obtaining information from credit reference agencies, or credit-checking services, about your ability to pay our charges, and then collecting and processing those charges, this being necessary for ensuring that we get paid promptly, which we have a legitimate interest in doing.
Marketing.
– To tell you about our services, legal issues that we believe will be of interest to you and our training courses, this being necessary for promoting our business, which we have a legitimate interest in doing. For example, we send a regular email newsletter, information about our upcoming training courses and specific legal or industry updates where we think they are relevant. We may also contact you or share information via our social media platforms. See further information on Marketing below.
– To provide contact details of our clients to legal directory providers (such as The Legal 500 and Chambers & Partners) to obtain your feedback on us, and for them to assess us for their directory rankings, which is necessary for our legitimate interests to seek industry recognition to promote our firm.
Dealing with our suppliers, potential suppliers and their representatives.
– If you or your organisation is a supplier, for agreeing our terms and managing our relationship with you or your organisation, which we have a legitimate interest in doing when entering into a contract, and performing our contract with your organisation.
– If you are an individual, for taking steps at your request prior to entering into a contract, and for the performance of our contract with you.
Updating our privacy policy, and our Ts and Cs. To notify you of changes to this policy, which is a legal obligation, and of changes to any applicable terms and conditions, which we have a legitimate interest in doing to maintain our relationship with you.
Keeping our records up to date. To keep our records updated, which we have a legal obligation to do.

Information about your affairs

By this, we mean information about the matter on which we are advising that relates to you, including our communications with you or about you. We get this from you, other people associated with you or with your affairs (e.g. other parties involved in our work), official sources (e.g. details of your company directorships and shareholdings from Companies House) and occasionally other public sources. We use it for:

Providing our services.
– If you are our client, communicating with you in connection with your matters, this being necessary to take steps at your request prior to entering into a contract, and the performance of our contract with you.
– If you are a representative of our client, or are an individual connected to any matter on which we are advising, we use this information for communicating with you and your colleagues in connection with your organisation’s matters, which we have a legitimate interest in when entering into a contract, and performing our contract with your organisation.
Managing conflicts of interest. Completing our file-opening procedures, including avoiding conflicts of interest (i.e. between your interests and those of our other clients), this being necessary for complying with our legal obligations under common law and the SRA code of conduct for solicitors, and for the performance of our contract with you.
Financial crime checks. Keeping records of your identity and affairs, assessing the likelihood that money laundering or terrorism financing might be taking place, and notifying the appropriate authorities if necessary. We have a legitimate interest in doing this and, where they apply, this is necessary for complying with our legal obligations under The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017.
Complaints and claims handling.
– Dealing properly and fairly with complaints, this being necessary for complying with our legal obligations under the SRA code of conduct for solicitors and for the performance of our contract with you; we also have a legitimate interest in doing this to manage our business properly and maintain our relationships with our clients and other third parties.
– Defending claims against us, for which we have a legitimate interest to manage our business properly.
Credit control. Managing payments, and collecting and recovering money owed to us, which we have a legitimate interest in when performing our contract with your organisation and for managing our business properly.
Maintaining business records. Keeping proper business records (e.g. accounts and copies of invoices), this being necessary for complying with our legal obligations under The Companies Act 2006 and the SRA code of conduct for solicitors; we also have a legitimate interest in managing our business properly.
Insurance. Obtaining professional indemnity insurance and processing claims under the policy, this being necessary for complying with our legal obligations under the SRA Indemnity Insurance Rules 2013; we also have a legitimate interest in obtaining and benefitting from this insurance cover.
SRA compliance requirements. Sending you information in accordance with the SRA’s requirements, this being necessary for complying with our legal obligations under the SRA code of conduct for solicitors.
Conducting strategic business planning about our services and our clients, which we have a legitimate interest in doing.
Dealing with our suppliers, potential suppliers and their representatives.
– If you or your organisation is a supplier, for agreeing our terms and managing our relationship with you or your organisation, which we have a legitimate interest in doing when entering into a contract, and performing our contract with your organisation.
– If you are an individual, for taking steps at your request prior to entering into a contract, and for the performance of our contract with you.
Selling or restructuring our business. If we sell part or all of our business, or restructure our business, we may disclose appropriate personal data about you as necessary for that purpose, provided we have in place appropriate confidentiality restrictions, which we have a legitimate interest in doing.

Information we collect through your use of our site

This is information about the device that you are using, its software and the IP address associated with it and your connection, and the network that you are using. We use this for presenting our website content to you in the best format for your device and for security (where our website hosting provider checks for spammers or targeted attacks), all this being necessary for ensuring its proper operation, which we have a legitimate interest in doing.

Information we collect through our social media accounts

Where you interact with us via our social media accounts, we will receive information from those social media platforms about who you are, what action you took (such as liking, sharing or commenting on us or our content), any communications or content that you send to us or share with us via that platform, and when you interacted with us. We will use this information to interact with you via the relevant platform, or to contact you directly if requested, which we have a legitimate interest in doing.

Where you interact with social media functions on our website, you may provide information to those social media platforms about you, and where you have linked from. You should check their privacy policy to understand how they process such data.

Sensitive personal data/special categories of personal data

It is unlikely, but, depending on the nature of the services that we provide to you, we may collect special categories of personal data about you. This includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic data. We may also need to collect information about actual or alleged criminal convictions and offences. We will tell you how we collect this type of data, and for what purposes, at the time.

Automated decision-making

We provide a very personal service and we do not make any decisions that could have a legal effect, or other significant effect on you, based solely on automated processing of your personal data.

6. Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you would like to understand more about any of our purposes, please contact us. We will notify you to explain if we need to use your personal data for an unrelated purpose.

7. Marketing

We hope that you enjoy and value our newsletter and updates, and our marketing material generally. We may send you this information by various means, including email, text message, post, telephone or social media. We respect your right to choose what marketing messages you receive. You can opt out of any marketing material that we send you at any time by clicking the unsubscribe link in our emails, by unsubscribing from our social media accounts or by contacting us.

We use an email marketing management platform. That platform provides information to us that helps us to understand the effectiveness of an email campaign and plan future email campaigns. Email campaigns sent from our current platform may include a web beacon or pixels that enable them to determine, on our behalf, whether you open an email, as well as the email delivery status and your geographic location. Email campaigns may also contain other tracking technology that enables us to determine what you click in an email, and whether you unsubscribe or change your subscription preferences. The web beacon and other tracking technologies also enable the platform provider to collect log data, including your IP address, browser type and version. They share with us that information about email delivery, email opens, email clicks and subscription preferences – as well as aggregated information about browser types – so that we can optimise our email marketing campaigns, customise offerings to you and understand your level of engagement with us.

Note: web beacons or pixels may be refused when delivered via email by disabling HTML images or refusing HTML (select “Text Only”) emails via your email software. Other tracking technologies used in our email campaigns are only activated when you click a link in an email or otherwise interact with content in an email. You may opt out of such data collection by not interacting with emails sent from our platform.

We may ask you to confirm or update your marketing preferences over time, such as when you instruct us to provide further services in the future, or if there are changes in the law or the regulation or structure of our business.

8. How long we store your personal data

Personal data that we have obtained solely for the purpose of assessing your ability to pay our charges will be deleted once we have decided what credit limit to apply.

Personal data that we have obtained solely for the purpose of complying with money-laundering and terrorism-financing laws will be kept in accordance with those laws. Currently, this means that it will be deleted five years after our business relationship with you has come to an end.

All information that relates to one of your matters will be stored in a file dedicated to that matter. We take reasonable steps to ensure that any papers are scanned and stored on the electronic file, and then, where appropriate, they are shredded and disposed of securely or otherwise kept in a locked cabinet.

The file will be kept on our computer until we have completed our work and closed it. Then, it will be archived securely on our system, where we retain it for 15 years in case it is needed in connection with a complaint or claim – it will not be accessed during that period, unless a complaint or claim arises. At the end of that period, it will be reviewed and then deleted unless there is reason to believe that it should be retained in connection with a potential claim.

If we close the firm, we may pass your matter file, including any personal data in it, to our insurer. The insurer will retain your matter file in accordance with its own privacy policy, solely for the purposes of dealing with an actual or potential claim.

Our client name, brief details of the matter and the names of any third parties who are involved will be kept in a register so that we can see when the file was archived and deleted, and identify potential conflicts of interest. This information will stay on our computer even after the file has been deleted, but only for this purpose.

We may also choose to anonymise your personal data by making sure that you are no longer identifiable. We can then keep that data indefinitely.

9. What personal data do you have to provide?

It is entirely up to you what personal data you provide, although if you withhold any relevant information, our advice may be inadequate or inappropriate, or we may even have to decline to advise or to continue providing our advice. However, if there is any indication of money laundering or terrorism financing by anyone, we may have to ask you for certain information and we will not be able to do any more work until you provide it. Your failure to provide it may trigger a report to the authorities. We will tell you when this is the case if we can, although the law may prevent us from doing so.

10. Transferring your personal data outside the UK

We will not intentionally transfer your personal data outside the UK without ensuring that appropriate safeguards are in place. For example, we may put in place standard contractual clauses, or, if that is not appropriate, we may seek your explicit consent. However, we have no control over the routes that emails take, and even emails exchanged between two people in the UK could appear on equipment in countries outside the UK, where they may not be protected by strong privacy or data protection laws and practices. You will probably not consider this an issue, but if you have any concerns, please raise them with us and we will make alternative arrangements.

Our email is hosted and our files are stored using Microsoft 365, which is a cloud service provider that uses servers based in the UK.

Currently, we transfer your personal data to the following jurisdictions:

We use an email marketing management platform that is based in the USA. We only share your email address with them so that we can send our marketing emails via their platform. They do not use your email for their own purposes. Our contract with them incorporates the appropriate EU standard contractual clauses.

If you would like further information about these arrangements, please contact us.

11. Keeping your personal data confidential – disclosures to third parties

Our duty to keep information about you and your affairs confidential is set by law (including the SRA’s code of conduct for solicitors). In summary, we have to keep it confidential unless: (i) we need to disclose it in the course of providing our service to you; (ii) you have given us permission to disclose it to a particular person; or (iii) the law or a rule or order of the court requires us to disclose it.

We may disclose your personal data to the businesses that we use to provide and support our services, this being necessary for them to provide that service (which we have a legitimate interest in them doing). For example, we may engage sub-contractors such as consultants in providing our advice or performing part of our services, or engage other professionals on your behalf. We also use support service providers such as IT support, email hosting, cloud storage, off-site disaster recovery, storage, archiving, shredding, payment services (which are operated by our bank), call answering and conference calling, and marketing and advertising services. Those businesses have all signed confidentiality agreements that only permit them to use personal data as necessary to provide their services to us, and state that their staff have made appropriate confidentiality commitments.

We may provide contact details of our clients to legal directory providers (such as The Legal 500 and Chambers & Partners ) to obtain your feedback on us, and for them to assess us for their directory rankings.

We may also be required to disclose your personal data to our professional indemnity insurer in relation to any actual or potential claims.

If our business, or part of it, should ever be put up for sale, or we restructure our business, we may allow potential buyers or transferees to have access to your personal data and matter files after they have signed confidentiality agreements that restrict their use of it to that transaction.

12. Security

To help keep your personal data confidential:

We limit access to your personal data to those members, employees, consultants or external third parties who have a business need to know. Where those parties act as our processors, they will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
Our computer systems – including backups and archives – are encrypted using strong passwords.
Our matter files are stored on our system and backed up to a secure, encrypted cloud server, which is based in the UK.
Our website uses a Secure Socket Layer certificate to protect data passing through it.
We take reasonable precautions to reduce the risk of hackers gaining access to our computers. For example, we use anti-virus and firewall software, and regularly update our software.
When your matter file is closed, it will be transferred to an offline archive to further reduce the risk that it might be accessed or corrupted by hackers.
Third parties have access to our offices very rarely, and when they do, they are closely supervised. All computers are locked and all papers locked away before they enter.
Our offices are kept locked whenever they are unattended.
Our staff receive regular data protection training.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

If you would like to know more about our data security measures, please contact us.

A warning about website security

Information carried over the Internet is not secure; information can be intercepted, lost, redirected, changed and read by other people. If you need to send us personal data securely, please contact your main point of contact.

13. Your rights

You have the right to ask us:

To receive a copy of the personal data we hold about you and to check that it is being lawfully processed.
Where the legal basis for our processing is your consent, or that it is necessary for the performance of our contract with you, you are entitled to receive a copy of your personal data (or have it passed to a third party) in a common and structured electronic format.
To correct your personal data if it is wrong and to complete it if it is incomplete.
How and why we are processing your personal data, the legal basis for that processing, who we have disclosed it to and who we will disclose it to (which we have done in this privacy policy).
To stop using your personal data for direct marketing.
To restrict our processing of your personal data – you may want to do this while we consider your request to have it corrected.
To erase your personal data, but we will retain your data for the purposes of dealing with any claims or where we have any other legitimate reason to retain it.

You also have the right:

To withdraw your consent to our processing of your personal data (where that is relevant) at any time.
To object to how we are processing it, for example, if we are processing it on the basis of a legitimate interest and that does not override your individual rights.
To complain to the Information Commissioner’s Office about our processing or our response to your requests and objections. To do so, go to https://ico.org.uk/make-a-complaint or call 0303 123 1113.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee or refuse your request if your request is clearly unfounded, repetitive or excessive.

What we may need from you

We may need to request proportionate information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

We will be pleased to discuss any of this with you, so please contact us.

Cookie Policy

Contents

What are cookies?
What if I block cookies?

1. What are cookies?

A cookie is a tiny file that is saved to your computer when you visit our site. It is usually a small file of letters and numbers that we store on your browser. We only use strictly necessary cookies, which enable the site to work on your device and do not identify you individually. We set these strictly necessary cookies automatically, but if you don't want them, you'll need to block them in your browser settings (see What if I block cookies? below for details on how to do this).

We do not use analytics cookies or targeting cookies.

You can find more information about the individual cookies that we use and the purposes for which we use them in the table below.

Cookie

Name

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