Personal data that we have obtained solely for the purpose of assessing your ability to pay our charges will be deleted once we have decided what credit limit to apply.
Personal data that we have obtained solely for the purpose of complying with money-laundering and terrorism-financing laws will be kept in accordance with those laws. Currently, this means that it will be deleted five years after our business relationship with you has come to an end.
All information that relates to one of your matters will be stored in a file dedicated to that matter. We take reasonable steps to ensure that any papers are scanned and stored on the electronic file, and then, where appropriate, they are shredded and disposed of securely or otherwise kept in a locked cabinet.
The file will be kept on our computer until we have completed our work and closed it. Then, it will be archived securely on our system, where we retain it for 15 years in case it is needed in connection with a complaint or claim – it will not be accessed during that period, unless a complaint or claim arises. At the end of that period, it will be reviewed and then deleted unless there is reason to believe that it should be retained in connection with a potential claim.
Our client name, brief details of the matter and the names of any third parties who are involved will be kept in a register so that we can see when the file was archived and deleted, and identify potential conflicts of interest. This information will stay on our computer even after the file has been deleted, but only for this purpose.
We may also choose to anonymise your personal data by making sure that you are no longer identifiable. We can then keep that data indefinitely. Return to top